About Sharon
With a strong foundation in content moderation since 2021, I bring hands-on experience in real-time decision-making, trust and safety, and policy enforcement across diverse cultural contexts.
I’ve contributed to major projects like the High Vulgarity Words file and TikTok Live Comment Case Collections, improving moderation accuracy and supporting AI training. My work often bridges human insight and system design, helping teams better understand nuanced content risks.
I’ve also supported QA processes, delivered regional training, and collaborated cross-functionally to enhance platform safety. Passionate about continuous learning, I’m now focused on growing within quality assurance and trust and safety roles, where I can combine analytical thinking, operational support, and user-first values to drive meaningful impact in digital spaces.
“Growth begins at the edge of your comfort zone.
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Q&A With Sharon
What makes MRG 'Different by Design'?
MRG stands out by valuing deep sector expertise over a one-size-fits-all approach. It’s not just about filling roles, but understanding the industries, people, and long-term outcomes. The collaborative culture, combined with true specialisation, makes the service more thoughtful and strategic.
How has your career at MRG progressed?
Joining MRG marked an exciting career shift for me, stepping into a new industry with fresh challenges. Since starting, I’ve focused on learning the landscape, building strong relationships, and understanding the unique roles we support. The supportive culture and knowledge-sharing at MRG have made this transition both smooth and inspiring, and I’m steadily growing in confidence, capability, and impact.
How do you add value to your customers?
I support MRG’s internal teams by making their work easier, more efficient, and better informed. Whether it’s providing timely insights, ensuring accuracy in data or processes, or helping troubleshoot challenges, I aim to be a reliable, approachable point of support. My goal is to help others succeed by being proactive, detail-focused, and always open to learning new ways to improve how we work together.
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