Service Manager (Cleaning)

  • £42,405 - £49,785
  • Permanent
  • London, UK
  • 18543
  • Rob Cullum

Service Manager (Cleaning)
£42,405 to £49,785 per annum + excellent benefits

Ensuring the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience and their wellbeing both on campuses and within residencies.

King’s College London is one of the top 10 UK universities in the world (2020 QS World University Rankings) and among the oldest in England.  Since its foundation in 1829 King’s has defined itself in terms of its service to society, and it now has some 30,000 students and more than 8,000 staff members. King’s Strategic Vision 2029, a strategy which will take the university to its 200th birthday, has pledged that its staff and students will continue to help make the world a better place.

Reporting to the Head of Cleaning Operations, the Services Manager (Cleaning) will be responsible for the management of the operational planning and delivery of our in-house cleaning function for campuses, associated residences, and other areas of King’s Estate. Other core duties will include being responsible for the operational effectiveness and budgetary compliance of the campus cleaning service while continually delivering service improvement and maximising resource efficiency. 

The role is a roving post across all the campuses including the medical research estate at Guy’s and Denmark Hill in addition to the heritage estate at the Strand (including Bush House) and Waterloo campus.

Providing an outstanding cleaning service is paramount for this position. You will need to take a proactive approach to this position, tackling challenges head on and using your authority and expertise to make operational decisions quickly. Working closely with the Resourcing, Performance and Compliance Team, you will utilise this resource to understand staffing trends and use data driven decision-making to plan year on year activities to ensure consistent staffing levels. Being the service lead, you will effectively act as a role model – showcasing your professionalism and best practice that will help motivate your team to deliver a high-quality service.

The successful candidate will have an outstanding background within cleaning services with a strong track record of hands-on, multi-site-based operational cleaning management. You will be operational in your approach, combined with a strong understanding and experience of strategic leadership. Outstanding communication and leadership skills are essential, as well as a proven track record in managing large, diverse and high-performing cleaning teams.

The competitive benefits package includes 27 days annual leave + 4 closure days (over Easter and Christmas) + bank holidays. The USS pension scheme has generous employer contributions. Details of the benefits of working at KCL can be found at

For a confidential discussion please contact our retained advisor Rob Cullum of The Management Recruitment Group at  

Closing date for applications is Sunday 22nd October 2023

The candidate pack can be viewed at Cleaning Service Manager Candidate Pack

The Management Recruitment Group has been exclusively retained for this campaign. All direct and third-party applications will be forwarded to them.

Apply now

Accepted file types: doc, docx, pdf, Max. file size: 50 MB.
This field is for validation purposes and should be left unchanged.

Request a proposal