19674
Interim Consultant – Customer Complaints (Social Housing)
Housing – West Midlands
• 6 months
• Hybrid
• £450.00 Per Day (Inside IR35)
About the client
The Management Recruitment Group is seeking an Interim Consultant – Customer Complaints for a housing association in the West Midlands.
Accountabilities
• Manage and oversee handling of stage 1 and stage 2 complaints
• Put in processes and systems to optimise this organisations handling of complaints
• Help improve customer service to ensure this organisations reputation is maintained
• Help transform this organisations customer services/complaints team
• Help turnaround this organisations customer services as well as carry out troubleshooting activities
• Management of performance and work closely with wider housing team members
• Management of complaints to prevent maladministration
• Manage all aspects of complaints to assist with housing inspections
Candidate Requirements
• Available to start quickly
• Willing to travel to site minimum 3 days per week
• Relevant housing qualifications such as CIH or working towards
• Proven experience leading on stage 1 and 2 customer complaints within a social housing or local authority setting
• Proven experience leading and managing customer teams
• Proven experience within transformation, troubleshooting and turnaround