Head of Campus Experience

The School of Oriental and African Studies (SOAS) is a college of the University of London and the only Higher Education institution in the UK specialising in the study of Asia, Africa and the Near and Middle East.

Based in the heart of Central London the School has some impressive facilities, including the Brunei Gallery, opened in 1995, which provides a notable conference venue. The estate also includes the SOAS Library which is recognised as a collection of national importance. In 2016, Senate House North Block opened, creating a single unified campus for SOAS. The redevelopment of the North Block of the building extended SOAS’ Central London campus, creating spaces that facilitate both formal and informal teaching and learning.

Reporting to the Assistant Director of Property Services, the Head of Campus Experience will lead efforts to provide an exceptional campus experience for all staff, students, and visitors. This includes ensuring high-quality, customer-focused services, as well as implementing and updating policies and procedures. The role also involves strategic planning for the efficient utilization of school spaces, active engagement with stakeholders, fostering a positive work environment, and championing continuous improvement and innovation across campus services.

The ideal candidate should demonstrate a proven track record of effective leadership and communication, along with strong interpersonal skills. They should have experience in managing and leading teams while successfully implementing innovative ideas and approaches. The candidate should also possess a strategic mindset and a history of effectively managing demanding customer interactions, meeting service level agreements, while demonstrating strong business acumen and the ability to drive process and service improvements.

The excellent benefits package includes generous annual leave (30 days leave, plus closure days (normally 6 per year), plus bank holidays, a competitive pension scheme (employer contribution of 18%) and a host of other family friendly, health & well-being and financial benefits. The full range can be viewed at https://www.soas.ac.uk/why-work-soas

For a confidential discussion and/or the full briefing particulars, please contact our retained advisor Anna Kacprzak at anna.kacprzak@mrgglobal.com

The candidate pack can be viewed at Head of Campus Experience.

At SOAS we celebrate diversity and promote equality and inclusion amongst our staff and students. As such, we welcome applications from all, regardless of personal characteristics or background. 

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